Customer Care

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1. How much do CE credits cost?

$7 per CE.

2. How many courses do you offer?

Currently we offer several CE courses, but over time we will increase offerings to more than 200!

3. Why do I have to take a quiz before getting my CE certificate?

This is a requirement of most CE provider status-granting organizations, as well as most state licensing boards. This is especially true when the CE credits are obtained through self-study.

4. What is your refund policy?

If for any reason you are not satisfied with your CE certificate (i.e., it was not accepted by your licensing board despite our website indicating it would be), please contact us for a full refund.

5. How do I stop receiving emails from you?

To unsubscribe from all emails, send an email to [email protected]

6. What is your confidentiality/privacy policy?

Mind Works Professional Education, Inc. maintains high standards for the protection of privacy over the Internet. The purpose of this statement is to explain what information we obtain, how it is used, and how visitors can restrict its use or disclosure.

The only information Mind Works Professional Education obtains about visitors to our website is information supplied voluntarily by the visitor. This means that you can visit our website without telling us who you are or revealing any information about yourself. Our Web server recognizes which pages people visit on our site; a visitor’s identity is not revealed.

Mind Works Professional Education collects information from you whenever you register on our website, sign up to be on our mailing list, purchase CEs, and/or respond to a survey. Before purchasing CEs you will be asked to provide certain pieces of information such as your name, email, occupation, address, date of birth, and credit card.

Your information may be used in the following ways:

1. To modify course offerings to better meet your training needs.
2. To improve our customer service.
3. To process transactions that you initiate. Your information will not be sold, exchanged, transferred, or given to any other company without your consent, other than for the express purpose of delivering the purchased product or service requested.
4. To administer a survey, promotion, or other site feature.
5. To send periodic emails related to your orders. If you opt-in to our emailing list you may also receive emails related to new courses, products, or promotions.

Mind Works Professional Education also uses Remarketing and cookies. Remarketing is a way for us to connect with users based on past usage of our website. Third-party marketing vendors may be utilized by Mind Works Professional Education to perform remarketing services. As a result, third-party vendors, including Google, may show Mind Works Professional Education adverts on other sites. Third-party vendors, including Google, use cookies to serve adverts based on a user’s prior visits to our website. Any information collected is used only for remarketing purposes and will not be used for any other purpose.
Cookies help Websites temporarily “reuse” information about visitors. Its purpose is to make your browsing experience more enjoyable. On our site, a “cookie” is a tiny file containing a unique code, which allows us to reuser information that is provided. This is used to facilitate users ordering of courses as well as maintaining users’ account information. With this, we can identify users who are authorized to submit orders. It also helps carry over information users provide us from one webpage to another, which reduces the need to retype the same information multiple times.Cookies cannot read any personal information from users’ hard drives. They only store data that is provided by the server or generated by information users submit to our website.If users of the site do not enable cookies on their Internet browser, our computer software would not be able to process courses ordered, score exams, or print certificates.

Additionally, Mind Works Professional Education implements a variety of security measures to maintain the safety of your personal information. Specifically, we offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our payment gateway provider’s database, only to be accessed by those authorized (who are legally required to keep the information confidential) . As part of the California Online Privacy Protection Act, all users of our site may make any changes to their information at anytime by logging into their Mind Works Professional Education account. Moreover, to comply with the requirements of the Children’s Online Privacy Protection Act, we do not collect any information from anyone under 13 years of age.

Mind Works Professional Education will not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others’ rights, property, or safety.

By using our site, you consent to our privacy policy. If there are any questions regarding this privacy policy you may contact us at [email protected]

7. What is your complaint policy?

Mind Works Professional Education, Inc. will comply with all legal and ethical responsibilities to be non-discriminatory in promotional activities, course content, and in the treatment of customers. The monitoring and assessment of compliance with these standards will be the responsibility of the Vice President of Continuing Education, Jennifer Sweeton, Psy.D., M.S., M.A. When a grievance arises pertaining to continuing education programs or processes, the complainant is expected to notify Customer Care ([email protected]) email as soon as possible, so that the concern may be addressed in a timely fashion.

If the Customer Care Manager and the Vice President of Continuing Education cannot immediately resolve the issue, they will bring the complaint to Mind Works Professional Education CEO Timothy Cassidy, MBA. All possible care will be taken to uphold the confidentiality of the complainant. The Vice President of Continuing Education will formulate a response to the complaint and recommend action if necessary, which will be conveyed directly to the complainant. A grievance concerning a specific course offering, content, or costs may be resolved by modifications to future offerings, and/or by providing a partial or full refund to the complainant, or an alternative opportunity. The participant who initiated the grievance is informed of the status of his/her complaint at all levels.

8. What are the terms and conditions?

By using this website, users are bound by the following agreement, operating rules and policies.

Access Rights: Users have the right to access and use the website, in accordance with this agreement. Users of this site are authorized to download a single copy of any document from the site for personal continuing education use. Users are not granted any rights to copy the website or any written code from the site. Users agree to access the website only through the interface that is provided. If a user uses the website or its contents in a manner that violates this agreement or intent of this agreement, the user’s access rights shall be terminated. Management of the site reserves the right to refuse access to any person or group, at its sole discretion.

Users agree to comply with all applicable laws, statutes, ordinances, and regulations regarding use of the Web Site and purchase of the services on the Web Site.

Management reserves the right at any time to modify or withdraw from the website any course material or part of any item.

Users grant management of the site the right to use aggregate statistical and demographic information in its operation of the website and obligation to make reports to accrediting organizations.

Retaking Exams: Users have the right to 4 attempts to pass an exam. Should a user require an additional chance to pass the exam, that user may do so with payment of an additional course fee.

Indemnity: Users agree to indemnify and hold harmless owners of the website, its officers, directors, employees and agents, from issues arising out of user’s use of the website. Visitor and users agree that management and agents of this site shall not be responsible or liable for any damages or loss caused by the use of this site or its resources.
Management and agents of the website shall not be liable, under any circumstance, for any loss of business, profits or goodwill, loss of use of data, interruption of business, or any indirect, special, incidental or consequential damages, even if management and agents of the site are aware of the risk of such damages, that result in any way from visitors and users ability or inability to use the website, or that may result from errors, defects, omissions, delays in operation or transmission, or any other failure of performance of service.

COURSE MATERIAL USE AGREEMENT

Use of material: Management and agents of this website grant users a nonexclusive, nontransferable use of the course materials for which users are registering and paying the applicable fees. This use is not a sale. Management of the site retains ownership rights to the course exams and website material. This use allows users to use the course exam and related website functions based upon payments made by users and organizations representing users.

Users conduct: No visitor or user is allowed to remove proprietary information without the written consent from management or its agents. Users may not sell, rent, lend or otherwise transfer the course exams or answers to another party. The course exams may contain copyrighted material, and other proprietary material.
Users agree to register in their own name, not to impersonate any other person or entity, and to provide truthful and accurate information.

By taking a course, users certify that they have the necessary knowledge and skills required to enter into the course, as specified in the target audience section.

Users agree not to post or transmit through website features and services any unlawful, harassing, discriminatory, libelous, abusive, threatening, harmful, vulgar, obscene or otherwise objectionable material of any kind or nature. Users further agree not to post or transmit any material that encourages conduct that could constitute a criminal offense, give rise to civil liability or otherwise violate any applicable local, state, national or international law or regulation. Users agree not to post or send transmissions through the website, which attempt to hide their identity or represent themselves as someone else.

Indemnification: Since users are responsible for all tests submitted, each user agrees that all such course work shall be solely their own original work.

EXCHANGES & REFUNDS

Exchanges: If the wrong course is accidentally purchased, we will be happy to assist users in making the correct purchase (exchange), provided the exam has not yet been taken.

Refunds: There is an automatic refund when requested on any course where an exam has not been taken within one month of the purchase. This does not apply when a participant purchases a group of course credits to be used over a specified period of time.

Exchanges and Refunds are not available for any course where the exam has been taken, unless Mind Works Professional Education stated that the exam would be accepted by a specific licensing board or credentialing entity (NBCC, APA, etc.).